Introduction
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use Atunelle.
What we collect
Personal information
- Email address
- Account details — name and preferences
- Device identifiers
Wellness information provided by you
- Mood, energy, and daily check-ins
- Lifestyle data — food, activity, sleep
- Cycle-related information
Usage & technical data
- App interactions and feature usage
- Device type and operating system
- Time zone
- Notification tokens
How we use your information
We only use your data to make Atunelle better for you:
- Provide personalised wellness insights and recommendations
- Improve app performance and features
- Send reminders and notifications you request
- Ensure account security and prevent misuse
- Process subscription payments and manage billing
AI & recommendations
Atunelle uses automated systems to generate personalised insights and suggestions based on the data you provide.
Data sharing
We do not sell, rent, or trade your personal data. We may share limited data only in these situations:
- Service providers — trusted partners who help us operate the app (cloud hosting, analytics), bound by strict confidentiality agreements
- Legal requirements — when required by applicable law or to protect the rights and safety of our users
Data security
We use industry-standard security measures to protect your data, including encryption in transit and at rest. Access to personal data is restricted to authorised personnel only.
While we take every reasonable precaution, no digital system can be guaranteed completely secure. We encourage you to use a strong, unique password for your account.
Your rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or outdated information
- Request deletion of your account and data
- Opt out of marketing and notification emails at any time
- Receive a copy of your data in a portable format
To exercise any of these rights, contact us at hello@atunelle.com — we respond within 30 days.
Data retention Updated
We retain your data only as long as necessary:
| Data type | How long we keep it |
|---|---|
| Account & wellness data | For the life of your account, plus 30 days after deletion for recovery |
| Usage & technical data | Up to 12 months for analytics and performance |
| Legal & billing records | Up to 7 years where required by law |
After these periods, data is securely deleted or anonymised.
Data deletion New
You have the right to have your data permanently deleted. Two ways to do this:
-
1Delete in the appGo to Settings → Account → Delete Account. Your account and all associated data will be permanently deleted within 30 days.
-
2Send us an emailWrite to hello@atunelle.com. We'll process your request within 30 days and confirm by email.
Children's privacy
Atunelle is not intended for users under 16. We do not knowingly collect personal data from minors. If you believe a child has created an account, contact us immediately at hello@atunelle.com and we will delete the account promptly.
Changes to this policy
We may update this Privacy Policy from time to time. We'll notify you of significant changes via the app or by email before they take effect. Continued use of Atunelle after changes are published means you accept the updated policy.
Contact
Questions about how we handle your data? We're here — and we actually read every message.